The progress bar isn't showing or updating
What to check when the bar doesn't show or doesn't update as the cart changes.
Last updated: November 5, 2026
If the bar doesn't show, or doesn't update when the cart changes, go through these checks in order.
1. Is the app embed on?
Open the theme editor with Online Store > Themes > Customize and check that KODMIL Cart Goals is switched on under App embeds. If you changed it, click Save. The embed must be on in your live theme.
- 1The toggle must be on
- 2Save if you changed it
2. Are the placement and blocks right?
In your campaign's Placement tab, check that the places where the bar should appear are ticked. Product and cart page bars need a theme block; if it's missing, add it with Add to product page or Add to cart page. Also make sure the desktop and mobile options are ticked.
- 1Placement options
- 2Add block buttons
3. Is the campaign active and in sync?
At the top of the campaign page, the status must show Active and In sync. If you see a sync error, click Retry sync in the top right corner. A paused campaign, or one whose schedule has ended, isn't shown on the storefront.
- 1Status: Active · In sync
- 2Retry sync
4. If the bar doesn't update: cart compatibility
If the bar shows but doesn't update when items or gifts are added, go to Settings > Cart compatibility. After gifts are added or removed, the theme cart should refresh automatically. On themes that aren't based on Dawn, if the drawer bar doesn't appear, enter the CSS selector of your theme's cart drawer in the cart drawer container field.
- 1Refresh after gift changes
- 2Cart drawer container
5. A working bar
When everything is set up, the bar in the cart drawer fills as items are added and the message changes when a goal is reached.
- 1Progress bar in the cart drawer
If the problem continues after these steps, open a support ticket and include your theme name and a link to the page where you see the problem.
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